Problem Solving
Are your problems recurring over and over again? Do you struggle to find a way forward or a workable solution? Our Problem Solving Software does exactly what it says. It will help your business solve it’s problems.
Problems in business can occur in many ways. When your business grows it can be hard to keep in control. You can lose track of what was done and who did it. Processes can also be affected if a team member leaves.
Problem Solving Methodologies
There are various methodologies used around the world to solve problems. 8D (8 disciplines of problem solving). A3 Problem Solving, and QRQC (Quick Response Quality Control). Every company we have worked with implement these differently, including the automotive OEMs. We have based this tool on 8D, but made it flexible for different types of business. A quick version, and an in-depth version, choosing the tools you need to use as you go.
Tracking customer responses can be extremely important. Ensuring you give them the feedback, within their time constraints to avoid penalties.
Whether it is a customer complaint, an issue found in the business, or a near miss. Problems should be solved properly to prevent the recurrence. Problems cost more than just money. Time spent dealing with problems and the complaints. Damage to brand reputation, losing business. Cost of scrapping materials. Damage to the confidence and motivation of the team.
Keeping track of problems and the actions can be difficult if it is not centralised. Meaning they can be kept alive and reminded. This is where Action QMS shines, as there is nowhere to hide!
The automotive industry has a high staff turnover. Therefore knowing the quality history can be very important. Finding the solutions to previous problems. Understanding why countermeasures failed. Discovering lessons learned for future projects.
Quick QRQC
You can follow a QRQC (Quick Response Quality Control) style of problem solving, which is the bare minimum required to log and create actions to resolve your problems. This is useful for those smaller simple problems that are quickly resolved.
Full 8D
Full 8D style problem solving digs deeper into exploring multiple possible root causes, which demonstrates to customers that you have taken the time to think about not only the problem, but how it escaped. Then, you create actions for the problem, escape point, and the preventative measures.
If a problem recurs, this is definitely the tool for you.
How does it help to solve my problems?
Problem Description
The software allows you to enter a problem description. This can be as simple or as complex as required.
This is the first stage to beginning the problem solving process.
Root Cause
The root cause is the fundamental reason behind a problem or defect. It is important to identify the root cause through Root Cause Analysis (RCA). This allows you to implement effective solutions to prevent recurrnence and improve efficiency.
The 5 Why Method
The 5 Whys problem solving technique is a simple and effective method. This will identify a root cause by repeatedly asking "Why" until the issue is revealed. This method addresses fundamental reasons behind a problem.
Actions to Resolve Problems
In Quality Management Systems (QMS) actions can help solve your problems.
Key actions include planning, documenting processes, establishing a quality policy, managing documents, conducting audits, implementing corrective actions, and promoting continuous improvement.
Can my team use this?
The problem solving software can be used in your business, by your team. It is easy to use and we offer training videos and support. With all your team working on problems together this can have a huge impact on your business.
The problem solving software can work alongside other products from Action QMS.
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